Return Policy
ReturnsNeed to return an item? We pride ourselves on providing our customers with the best customer service and support we can. We have all been there so, for any reason, you may return your order to Clothing Shop Online within 30 days of the purchase date subject to the Return Policy below:
Goods must be purchased within the last 30 days.
A Return Authorization Numbers is REQUIRED for all returns. Our warehouse can’t accept returns without a valid return number.
Masks and all other final sale items are NOT eligible for refund or replacement.
Clothing Shop Online can’t accept returns of worn, printed, washed, or decorated merchandise. You are responsible for inspecting the garments before performing any alterations or embellishments.
Please note, a replacement is for the exchange of goods for exact items ONLY, we ARE NOT able to accommodate any style, color, or size swap in a Replacement Authorization return. If you wish to exchange your goods for new or different items, please follow the Refund return instructions and place a new order for the new items you wish to receive.
Based on the return reason, you may be liable to cover the cost of return shipping. We always recommend keeping your proof of postage receipt or tracking details until the Return Authorization process is complete.
All refused shipments are subject to outbound freight charges and return freight charges. To avoid a delay in processing or the risk of a lost return, we advise against refusing your order from the carrier. Be sure to obtain a Return Authorization number before sending back any portion of your order.
If you have a problem or discrepancy (including shortages, damages, etc) with an order please contact us within 72hours of receiving your goods.
How to request a return for replacement
You can return any item from your order for many reasons, did you change your mind, received a damaged item or the wrong size? Log into your Clothing Shop Online account, from the Account Dashboard, click My Orders, the Return button associated with the invoice/order and then the Send Replacement button for the items you want to replace.
Or
Use Find My Order and enter the email address used to place your order and the order/shipment number in the field below. Select the items for return that you do not want to keep.
A Return Merchandise confirmation email will be issued upon completion with the return instructions including the Return Authorization number, return address, and the prepaid shipping label (if applicable).
If returning defective merchandise, please use a piece of tape to indicate the location of the flaw.
Prepaid return shipping labels are offered for all replacement returns made within the policy.
How to request a return for a refund
You can return any item from your order for many reasons, did you change your mind, or received a damaged item or the wrong size? Log into your Clothing Shop Online account, from the Account Dashboard, click My Orders, the Return button associated with the invoice/order, and then the Send Replacement button for the items you want to replace.
Or
Use Find My Order and enter the email address used to place your order and the order/shipment number in the field below. Select the items for return that you do not want to keep.
A Return Merchandise confirmation email will be issued upon completion with the return instructions including the Return Authorization number, return address and prepaid shipping label (if applicable).
If returning defective merchandise, please use a piece of tape to indicate the location of the flaw.
Please note, you may be subject to covering the cost of return postage based on the value and reason of the return. We do offer a prepaid return label however the cost of shipping will be deducted from your refund.
Where to send your return merchandise
An order can ship from any one of our 7 warehouse in the United States, products from the same order are often shipped from different warehouses. This does not affect your shipping cost but can require the order to be delivered in multiple packages and returned to different warehouses, for this reason a return address is provided once a Return Authorization number is issued.
How to check the status of a return
Log into your Clothing Shop Online account, from the Account Dashboard, click My Orders for a list of the most recent orders and Return Authorization requested.
If you are having trouble locating your order, please reach out to our Customer Service Team via chat, phone or email.